Privacy Policy

Effective Date: September 19, 2026
Legal Entity: M/S Faisal International
Trade Name: FIRUGS
Website: https://faisalinternational.com

At FIRUGS (a registered trade name of M/S Faisal International), we are committed to safeguarding the privacy and security of our clients, interior design partners, and website visitors. This Privacy Policy outlines how we collect, use, process, and protect your personal information across our website and digital services.

1. Ownership & Legal Entity Identification

This website (faisalinternational.com) and the brand FIRUGS are owned and operated by M/S Faisal International, a registered partnership firm located in Varanasi, Uttar Pradesh, India. References to “FIRUGS,” “we,” “us,” or “our” refer to M/S Faisal International.

2. Information We Collect

We collect personal information necessary to process custom rug orders, manage international shipments, and provide tailored customer service:

  • Personal Identification: Full name, billing address, shipping address, phone number, and email address.
  • Order & Customization Details: Design specifications, custom rug dimensions, room photography submitted for rendering, and purchase history.
  • Payment Information: Payment processing data handled securely by our external payment gateways. We do not store credit card numbers or banking passwords on our servers.
  • Technical & Analytics Data: IP address, browser type, device information, and site interaction data gathered via standard web logs and cookies.

3. How We Use Your Information

Your data is processed strictly for legitimate business operations:

  • Fulfilling, customizing, and delivering handcrafted rug orders.
  • Communicating updates regarding production, shipping tracking, and order status.
  • Managing customer support and custom design consultations.
  • Complying with Indian legal, GST, export, and international trade regulations.
  • Improving website functionality and user experience.

4. Payment Processing & Third-Party Service Providers

We partner with trusted third-party service providers to ensure secure transaction processing and international logistics. Your information is shared only to the extent necessary to perform these services:

  • Payment Gateways: Razorpay, PayPal, and direct bank wire transfers. All digital transactions are encrypted via SSL protocols.
  • Logistics & International Shipping: FedEx, DHL, and selected regional freight carriers optimized for safe and timely international delivery.
  • Web Services: Secure cloud hosting, analytics tools, and essential site operation plugins.

5. International Data Transfers & Global Rights (GDPR / CCPA)

Because we manufacture in India and export custom handmade rugs globally, your information may be processed across international borders. We maintain standards to protect your data regardless of location:

  • EU/UK Visitors (GDPR): You have the right to access, rectify, port, or request erasure of your personal data. You may also object to or restrict certain data processing activities.
  • California Residents (CCPA): You have the right to request disclosure of personal data collected and request its deletion. FIRUGS / M/S Faisal International does not sell, rent, or trade your personal information to third parties.

6. Compliance with India’s Digital Personal Data Protection (DPDP) Act

In compliance with applicable Indian data protection laws, we process personal data lawfully, fairly, and transparently. Users retain the right to withdraw consent for marketing communications and request correction or erasure of their personal records.

7. Data Security & Retention

We implement industry-standard administrative, physical, and technical safeguards to protect your personal information from unauthorized access, loss, or misuse. We retain personal data only for as long as required to fulfill order warranties, maintain financial records, and comply with tax regulations.

8. Data Grievance Officer & Contact Information

For questions, data access requests, or privacy concerns regarding this policy or your personal information, please contact our Legal & Data Desk:

  • Entity Name: M/S Faisal International (T/A FIRUGS)
  • Email: info@faisalinternational.com
  • Registered Address: Babatpur Jamalapur Marg, Near Bazar, Barahi Newada, Varanasi – 221207, Uttar Pradesh, India