Custom QR Code Rug – Hand Tufted Premium Wool

Our rugs are made from 100% wool, a natural fiber known for its self-cleaning properties. To learn more, feel free to download our detailed care guide.

Trim, Don’t Pull
If you spot a yarn sticking out, resist the urge to tug it. Simply use a pair of scissors to trim the thread gently.

Spills Happen
Act quickly if there’s a spill—gently blot the area using a clean, damp cloth or paper towel. Avoid rubbing to prevent the liquid from spreading.

Vacuuming Tips
Use a high-pile vacuum setting for routine cleaning. When your rug is new, you may need to vacuum it 1–3 times a week. Over time, once a week is typically sufficient, depending on how much foot traffic it gets.

Deep Cleaning
For a thorough cleaning, we recommend using a professional rug cleaning service at least once a year. Choose someone experienced with wool or handmade rugs for the best results.

We offer worldwide shipping to most international locations using reliable door-to-door services with full tracking. Our goal is to dispatch all orders through the fastest available shipping method.

For items in stock, delivery typically takes 5–7 business days. For rugs that are custom-made or freshly produced, please allow up to 2–3 weeks for crafting and shipment after your order is confirmed.

As soon as your order is dispatched, we’ll share a AWB (Air Waybill) / tracking number so you can monitor your shipment every step of the way.

Your satisfaction matters to us! If you are not completely happy with your purchase, you may return it within 14 days of delivery for a full refund or exchange (excluding original shipping and return costs). Refunds are processed within 14 days of receiving the item back at our faculty in unused, original condition.

Return Guidelines
To ensure a smooth return process, please follow these steps:

• The item must be unused and in its original condition.
• Email us at info@faisalinternational.com within 7 days of receiving your rug to request a return.
• Keep and reuse the original packaging to return the rug. If the packaging is no longer available, contact us, and we’ll guide you with suitable alternatives. We’re happy to provide packing instructions to help avoid damage during return shipping.

Custom & Made-to-Order Rugs
Please note: We do not accept returns on Custom Rugs or Made-to-Order Rugs, as these pieces are crafted specifically for your request.